Summary

We are seeking a strategic and people-centric Vice President of Operations, Show and Event Services to manage the show services/operations department, to ensure the department maximizes its resources and productivity, exceeds customer satisfaction expectations, and achieves economic goals.

Essential Functions

Financial Responsibilities:

• Partner with leadership to ensure that department and events are meeting financial objectives and goals.

People Management Responsibilities:

• Lead and manage all employees within the department. This includes leading the performance management cycle for each employee and hiring and maintaining qualified staff.
• Interface with management to ensure smooth coordination of scheduling; provide input on events, identify needs, and receive direction regarding staff increases or decreases.
• Maintain a favorable working relationship with all employees to provide support, promoting a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned, including recommending salary adjustments, transfers, promotions and dismissals.
• Communicate areas of accountability and performance expected of your assigned personnel that will prepare them for future advancement; ensure proper training is available and assigned based on everyone’s needs.

Standardization, Policies & Procedures Responsibilities:

• Identify potential problems, troubleshoot, and participate in the analysis of those identified problems, providing input for future process improvements in operations and on live events.
• Develop policies, procedures, and standards to align all operational entities.

Overall Operational Responsibilities:

• Oversee daily activities of the Show Services department operations to maximize scheduling and utilization of resources.
• Act as liaison for internal and external communications with assigned accounts and ensure a positive relationship with assigned accounts.
• Manage projects using defined project management tools and communication.
• Participate in daily, weekly, monthly and annual planning processes as appropriate.
• Project a favorable image of the company to promote its goals and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Promptly inform the leadership of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve this position's overall objectives.
• Perform other duties and responsibilities as required or requested.

Competencies, i.e. Knowledge, Skills, and Abilities

• Previous technical skills in audio visual areas such as: audio, video and lighting
• Strong problem-solving ability
• Customer/Client focused skills
• Excellent decision-making ability
• Proficient communication skills
• Team oriented

Work Environment

• Office/Warehouse setting within our offices
• On show site at Convention Centers and Hotels where we are working

Physical Demands

• Prolonged sitting at times
• Must be able to lift up to 50 pounds

Position Type and Work Schedule

• Full-Time
• Monday-Friday, 8 AM – 5 PM
• Flexibility required; may be scheduled to work nights and weekends to meet business needs

Travel

• Ability to travel 30-35% of the time

Minimum Education and Experience Requirements

• Bachelor's degree in operations management, business management or equivalent and 5-7 years of hands-on experience in operations/live event management
• Experience supervising, coaching and developing staff

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.